Frequently Asked Questions
Quick answers to the most common Windy Ridge questions.
What is your return and refund policy?
🌿 We want you to be completely satisfied with your purchase. If your order arrives damaged, incomplete, or something doesn’t seem right, please contact us. We’ll review the situation and work with you to find the best solution.
How quickly will my order ship?
🌿 Orders are typically processed and shipped within 48 business hours, Monday through Friday. Orders placed on Friday or over the weekend will generally ship the following Monday. Once your order ships, you’ll receive an email or text message with tracking information.
How long will delivery take?
🌿 Delivery estimates begin once you receive your tracking number.
Standard Shipping: Approximately 5–8 business days
Express Shipping: Approximately 3–5 business days
How much does shipping cost?
🌿 Shipping costs are calculated based on your location, selected shipping method, and the items in your order. The exact shipping cost will be shown at checkout before you complete your purchase.
How are orders packaged?
🌿 We use secure, odor-conscious packaging to help your order arrive safely and discreetly.
Which shipping carriers do you use?
🌿 We currently ship through USPS and UPS, depending on the order and destination. Your tracking information will identify the carrier handling your package.
Why is THCa federally legal?
🌿 THCa is the natural precursor to THC found in hemp. Our hemp-derived products contain less than 0.3% Delta-9 THC by dry weight and are third-party lab tested.